Category Archives: Customer Service
The Lesson of the $900 Five-Cent Part
By: Sam Richter In my Know More! training, we teach that in business today, the little things mean everything. In a world of commoditization, it’s the little things done consistently over time that add up to the big sale. It’s … Continue reading
Posted in Account Management, Customer Service, Knowing More!, Platinum Rule
Tagged brand, branding, business, customer service
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