SBR Worldwide, LLC its affiliates, (collectively referred to in this Privacy Statement as "we" or "SBR") recognize the importance of protecting the privacy of all information provided by users of our Web sites, registrants for our e-mail communication and all other customers of our products and services. We created this policy with a fundamental respect for our customers' right to privacy and to guide our relationships with our customers. This Privacy Statement discloses the privacy practices for all Web sites, products and services owned by SBR.
Information Collection and Use
SBR collects information from our Web site users, subscribers and other customers. In this section of our Privacy Statement, we describe the type of information we collect and how we use it to provide better services to our customers.
Registration and Ordering
When using some of our Web sites and signing up for our online services; when subscribing to our e-newsletters; and/or when attending trade shows, in-person events, and when participating in our Webcasts; users may be asked to register. During registration, users are required to give their contact information (such as name, e-mail address, mailing address and phone number), and other information may be requested (such as the size of a company, etc.). For internal purposes, we use this information to communicate with users and provide requested services, and, for our Web site visitors, to provide a more personalized experience on our sites. We also use such information to improve our service, for marketing purposes, and/or for industry reporting purposes. For our services that require payment (purchasing a book; attending an event; purchasing access to an online program; etc.), we use third-parties for payment processing and thus, your privacy relationship is with that third-party. Some of the information the third-parties may collect include credit card information (such as account name, number and expiration date along with identifiable information including but no limited to address, phone number, and email address), which is used for our agent's billing purposes only, and is not otherwise shared. Recipients of our newsletters can unsubscribe using the instructions listed at the end of the e-mail newsletter. We have features where our customers can submit information to us (such as our feedback forms). Where such submissions include requests for service, support or information, we may forward them to our agents, as needed, to best respond to the specific request. In addition, we may retain e-mails and other information sent to us for our internal administrative purposes and to help us to serve customers better.
Data Collection, Storage and Breach Policies
For emails you send to us, we use Office365. We do back up our email data file to both iDrive and CrashPlan, and their Terms can be found at https://www.idrive.com/terms-and-conditions and https://support.code42.com/Terms_and_conditions.
For some of our online programs, we use Teachable as our back end hosting platform and all data resides on the Teachable platform and their databases. The only data we can see when we look at a user’s account is the user's name, email address, IP address on registration and subsequent logins, how often a user logs in, and what Lessons that a user looks at while using the online resource site. We do not have access to any credit card or billing information, and we do not have access to a user’s password. We can change a password, but we do not have the ability to see a user’s existing password. Teachable’s Terms are found at: https://teachable.com/terms-of-use and: https://teachable.com/privacy-policy.
For credit card processing, we use Teachable and Teachable uses Stripe to process the payments and maintain subscriptions. In addition, we also use Fastspring to process some of our credit card transactions. With Teachable, Stripe, and Fastspring, we do not have access to any credit card data. Stripe’s Terms are found at: https://stripe.com/legal and Fastspring's Terms are found at: https://fastspring.com/privacy.
When you sign up for any of our online programs, we use Zapier to send registration information that includes only first name, last name, email address, the Course signed up for and the date of sign up. That information is stored in ActiveCampaign, which we use to send instructional and informational emails. Find ActiveCampaign’s Terms of Service at: https://www.activecampaign.com/legal/terms-of-service. For our online demonstrations and webinars, we use Zoom, and their Terms are found at: https://zoom.us/terms
Our CRM system is KarmaCRM. We collect client information and data in our CRM including but not limited to name, company name, email address, phone number, conference/event information, fees paid, and relevant relationships. You can find Karma's Terms at: https://www.karmacrm.com/terms-of-service/
We do not maintain any servers or databases and instead, rely upon the third party vendors highlighted above and possible other third parties not mentioned above. In the event of a data breach at any of our third-party relationships, we would follow the communication instructions provided to us by the breached company, and the company itself may communicate directly with any impacted users.
Communications from Us:
In order to best serve our customers, we may send updates that contain important information about our products and services. We may also communicate with a customer to provide requested services and for account-related issues via e-mail, phone or regular mail. In addition to such service and product-essential messages, our customers will receive information about SBR and our products and services.
Automatic Data Collection
With Whom Your Information is Shared
Our customers are given the opportunity to opt out of email marketing lists by following the directions at the bottom of our promotional emails. Please note that we will endeavor to implement your preference requests within a reasonable time, although for a time you may continue to receive mailings, etc., while we process your request. In addition, please note that even after such request is implemented, you will continue to receive account or subscription information directly related to the product or service for which you registered (or which you otherwise agreed to receive).
We use reasonable precautions to protect information about our customers while it is stored on our servers or in transit to our vendors processing on our behalf. Only employees who need the information to perform a specific job are granted access to personally identifiable information.
Our Web sites contain links to other sites. SBR is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each Web site to which we may link that may collect personally identifiable information.
SBR Web sites are not directed at individuals under thirteen years of age and SBR does not intend to collect any personally-identifiable information from such individuals.
Notification and Changes
If we change our Privacy Statement, we will post those changes on this page so our users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. Users should check this policy frequently to keep abreast of any changes.
For questions about this Privacy Statement, contact:
SBR WORLDWIDE, LLC
18540 Beaverwood Road
Minnetonka MN 55345